A requested date for costume completion (please keep in mind, I may not necessarily be able to meet your request for completion, depending on workload and costume complexity). If I cannot meet your requested completion date, I will inform you so we can arrange for a more reasonable time. Rush costumes may possible for an additional cost.
TERMS OF SERVICE
Quoted prices are good for 30 days from date of quote, unless otherwise stated. Posted prices on website are a quideline and will not be accepted, as an obligation, or offer to sell any goods listed therein; a quote is required for all work.
A 30% NON-REFUNDABLE deposit is required on all items before I will do any work. The Work must be paid in full before I will ship. The work MUST be paid for within six (6) months of completion (unless otherwise agreed upon). If the costume has not been paid for at this time, I will sell it at auction to recoup costs. Any additional payments will be refunded, but the original 30% deposit will not be returned.
All prices are in USD. I accept Paypal, Money orders (no Western Union) and certified cheques.
** Please note! By sending me a deposit means you have read and agreed to the Terms of Service **
QUEUE SYSTEM AND DEADLINES:
All work is based on a queue system. Your name is added to the queue once the 30% non-refundable deposit is paid. Costumes will be worked on in the order they are listed in the queue. If you have a required deadline, please indicate so when ordering. I will ensure my best to meet your deadline within reason, if I am unable to make your deadline I will inform you BEFORE accepting a deposit. Rush orders are accepted at the artist's discretion, additional rush charges may apply.
All shipments are made via Canada Post unless otherwise requested by the commissioner. Shipping is NOT included in the price of the costume and will be calculated once the costume is completed. I can provide shipping quotes prior to completion, but these quotes are subject to change.
All Shimpents include insurance and a tracking number. The buyer is responsible for all duty fees, customs, brokerage, and taxes over and above the cost of shipping.
All suits come with a 30 day warranty. If the item you have commissioned becomes damaged or ripped, or if something falls off or breaks within the first 30 days you may return the item and I will repair it free of charge. If item appears to have been handled improperly or obviously abused I will not repair it, and the item will be sent back at the customer's own expense. If the item has been worn prior to returning, it must be washed before being sent for repairs. I will not work on dirty or soiled items and the product will be sent back at the customer's expense.
I may be willing to accept a return on an item, however it must be agreed upon in advance. The item balance will be returned, but the initial 30% depost is non-refundable.
I will still do repairs on a suit after the 30 day warranty has ended, but repair charges may apply.
If a customer wishes to cancel a commission their balance will be returned, but the original 30% deposit will be forfeit.
Changes may NOT be made once I have begun work on the commission - these changes include; fur color, animal type, changes from plantigrade to digitigrade or vice versa, style and materials.
I reserve the right to refuse certain orders and commissions. If I do refuse a commission, I will inform the commissioner why they have been refused.
I do own 2 cats, and am sometimes in contact with dogs. Although my pets are not allowed on or near my materials, they do sleep in my sewing room while I work. I cannot promise your costume will be entirely pet-free. If you have a pet allergy and still wish to get a commission, please inform me and I will do my best to ensure the item is not exposed to fur/dander or other pet allergens.
Please read the FAQ before e-mailing me for a commission. If you have any further questions, you may contact me via my Contact form